Shipping policy

SCHULZE
Website: https://schulze1.myshopify.com
Email: schuzlerobin@gmail.com
Address: In der Olpke 11, 59457 Werl Westönnen, Germany

Last updated: February 15, 2026

GENERAL INFORMATION

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from SCHULZE. By placing an order on our website, you agree to the terms described in this policy.

ORDER PROCESSING TIME

Orders are prepared and handled within 1 to 3 business days. Processing time may take an additional 2 to 4 business days depending on order verification, payment authorization, and order volume. Orders are not processed or shipped on weekends or public holidays.

SHIPPING TIME

The total estimated delivery time is between 3 and 7 business days from the date of order confirmation. Delivery times are estimates and may vary depending on destination, carrier performance, customs procedures, and unforeseen delays beyond our control.

SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before the order is completed. Any applicable taxes or additional fees will be clearly shown prior to payment.

SHIPPING DESTINATIONS

SCHULZE ships to eligible domestic and international destinations as displayed during checkout. Shipping availability may vary depending on the destination country and carrier limitations.

SHIPPING CONFIRMATION AND TRACKING

Once your order has been shipped, you will receive a confirmation email with tracking information when available. Tracking updates are provided by the shipping carrier and may take time to appear in the system.

CUSTOMS, DUTIES, AND TAXES

For international orders, customs duties, import taxes, or additional fees may be imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost unless explicitly stated.

SCHULZE is not responsible for delays caused by customs clearance procedures.

DELAYED OR LOST SHIPMENTS

While we make every effort to ensure timely delivery, SCHULZE is not responsible for shipping delays caused by carriers, customs authorities, weather conditions, or other circumstances beyond our control.

If your order appears to be lost in transit, please contact us at schuzlerobin@gmail.com. We will assist in investigating the issue with the carrier.

INCORRECT ADDRESS

Customers are responsible for providing accurate and complete shipping information at checkout. SCHULZE is not responsible for delivery issues or additional costs resulting from incorrect or incomplete addresses provided by the customer.

DAMAGED PACKAGES

If your package arrives damaged, you must contact us within 48 hours of delivery and provide clear photographic evidence of the damage. We will review the case and offer an appropriate solution in accordance with our Refund and Return Policy.

RETURN SHIPPING

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. Return procedures are governed by our Refund and Return Policy.